This website www.9trax.com is made available to you by Black Box – Black Box Network Services India Pvt. (hereinafter referred to as “we” or “us”). This Privacy Policy outlines our guidelines for the information we collect when you use our 99trax services, products and our website www.9trax.com. When using our services, products and website we may ask you to supply us with personal information so that we can provide, enhance and personalize our services and marketing efforts. We want you to be clear on how we manage, protect and retain this information. So please do take the time to read this Privacy Policy and get to know our practices.
Personal data
Personal data is all kinds of information that, directly or indirectly, may be referable to an individual person. Such personal information may, besides the location of your 9trax GPS tracker, include personal details such as (but not limited to) name, mobile phone number, address, email address, payment method, if you are a pet owner and/or if you have any children and other information about you regarding the use of our services.
This kind of information might be collected as required by us and we would aim to prevent the violation of personal integrity in the processing of personal data. We will, of course, always handle personal data about you in accordance with the relevant legislation.
We are the controller of personal data relating to the 9trax products, services and the website and you can contact us regarding privacy matters at help@9trax.com.
Google Maps
As 9trax provides access to Google Maps, information regarding users of Google Maps, including (but not limited to) identifiable information such as user name, the location of your 9trax GPS tracker and your location may be gathered, used and retained and by us.
Personal information about you may also be gathered, used and processed by Google in accordance with Google’s privacy policy. Google’s privacy policy, as amended by Google from time to time, is currently available at http://www.google.com/privacy.html.
Other information
We will also collect anonymous data during usage. This information does not contain any unique identification and is only used to improve the accuracy of the services, the maps and for creating related new services.
Protection of personal information
We take information security very seriously and inform all our employees of our privacy practices. To protect your personal information from unauthorized access, we use all reasonable administrative, technical and managerial measures.
Use of personal information
Personal data and other kinds of information is collected and used for the purpose of providing our services to you as well as developing our services. The information may also be used to send electronic communication to you, including (but not limited to) emails, push notifications, SMS (short message service), MMS (multimedia messaging service) from us or any of our service providers.
Disclosure to third parties
We use other companies to perform services on our behalf who in the course of providing these services may have access to your personal information. These companies are not permitted to use your personal information except for the purpose of providing the services we request of them.
We will also disclose personal information if it is required to meet any applicable law, regulation, legal process or enforceable governmental request.
Cookies and other such technologies
To improve your visit to our website, we use cookies and other such technologies. Cookies are small pieces of data that are sent to your browser and stored on your hard drive for record keeping purposes. This helps us adjust the website for your individual needs and preferences. It also helps us develop our services in order to make them more useful.
Retention of personal information
We retain personal data about you as long as you have an active user account for our services. If you do not disapprove we will, for the purpose of direct marketing, retain personal data about you for one (1) additional year after your user account has been deleted. If you oppose that personal data is being processed for purposes concerning direct marketing you shall inform us by sending a written notice to the address set out below.
Data regarding the location of your 9trax GPS tracker will be retained in our databases for sixty (60) days from when the relevant data was gathered. This time limit does not apply to Google’s use of personal information and does not necessarily correspond with Google’s privacy policy, which may differ in this matter. For more information, see Google’s privacy policy.
Accessing and updating personal information about you
You can help us ensure that the personal data and other personal information about you is correct by keeping your account at the webpage or by using our app updated.
You can also ask us to change, update, and remove information about you by e-mailing mailing at help@9trax.com.
Changes
Our Privacy Policy may change from time to time. Please refer back to this webpage periodically to get updated on how the Privacy Policy may have been amended.
Google tracking
The Google Analytics features we’ve implemented is based on Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting).
Using the Ads Settings, users can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.
Third-party vendors, including Google, may show our ads on sites across the Internet.
We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to our website.
We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our site.
We use data from Google’s Interest-based advertising and 3rd-party audience data (such as age, gender, and interests) with Google Analytics.
Information we collect from third parties
When you use Service that require authorization, we may collect some data from third parties. These third parties from which we may receive data include:
9trax can provide processed information if they act as sub-processors, or information that you use other applications or services; Google and Apple companies that provide information about subscriptions or payments if you make a subscription or payment regarding the paid functionality of the Service.
How we use collected information
In addition to some of the specific uses of information we describe in this Privacy Policy, we may use the Collected Information for the following purposes:
a) to present to you the Service and its contents and others that you request from us;
b) to automatically update the Service on your device (only applicable to authorized use of the Service);
c) to carry out our obligations and enforce our rights arising from any contracts entered into between you and us;
d) to provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses in relation to our Service.
e) to notify you about changes to the Service, including by sending you technical notices, notices about your subscription, including expiration and renewal notices, updates, security alerts and support and administrative messages;
f) to diagnose or fix technology problems in relation to our Service;
g) to monitor metrics in relation to our Service such as total number of Users or traffic;
j) to provide, improve, test, and monitor the effectiveness of the Service;
k) to develop and test new products and features;
l) in any other way, we may describe when you provide or when we collect your information or when is indicated in this Privacy Policy;
m) to fulfill any other purpose for which you provide it;
n) for any other purpose with your consent.
